Customer Care: Elevating Your Customer Support Experience

We’re here to help. Whether you have questions about your order, need scent recommendations, or just want to gush about your new reed diffuser — we’re listening.

ORDER QUESTIONS
If you’ve placed an order and need an update, email us at contact@hausofsmell.com. Please include your order number so we can help you faster.

SHIPPING & DELIVERY
We ship all orders from New York within 2–4 business days. You’ll receive a tracking number once your order ships. For international orders, delivery times may vary depending on customs and location.

RETURNS & EXCHANGES
Due to the nature of our products, we are unable to accept returns on opened items. If your order arrived damaged or incorrect, please email us within 5 days of delivery — we’ll make it right.

SENSITIVE SKIN OR NOSE?
Our formulas are made with natural botanical ingredients and no synthetic fragrance. However, essential oils are powerful. If you’re sensitive or prone to allergies, we recommend patch testing or reaching out before purchasing.

GIFTS & NOTES
Sending a gift? Leave us a note at checkout and we’ll handwrite your message. Our packaging is discreet, stylish, and scent-safe.

WHOLESALE & WHITE LABEL
If you’re interested in carrying HAUS OF SMELL or launching your own scent line, visit our Wholesale or White Label pages, or email us directly.

GENERAL INQUIRIES
We’re available at contact@hausofsmell.com. We respond to most messages within 1–2 business days.

Smell this world as nature intended.
— Team HAUS OF SMELL